Cancellation Policy
2-Hour Free Cancellation Window
You may cancel or reschedule any scheduled pickup free of charge up to 2 hours before the start of your scheduled pickup window.
Late Cancellations & Driver En Route
Cancellations requested less than 2 hours prior to your time window or after a driver has dispatched to your pickup location may incur a standard $5 trip fee to cover driver time and fuel.
Unaccessible Items
If a driver arrives and your designated items are not outside or accessible, our team will attempt to contact you via phone or SMS. If we are unable to complete the pickup due to lack of access, a re-scheduling fee may apply.
How to Cancel or Reschedule
To request a cancellation or change of schedule, reply to your booking confirmation text/email, call us at (702) 592-2194, or email reverseitnv@gmail.com.