Frequently Asked Questions
Henderson Pickup & Delivery FAQ
Everything you need to know about Reverse It's local pickup, returns, shipping, and errand services.
What areas does Reverse It serve?+
We serve Henderson, NV and a 10-mile radius around ZIP code 89052. If your address is inside that area, we can pick up and deliver to you.
How much does a pickup cost?+
A one-time pickup is $15 and includes up to three items. Monthly plans start at $69 for six pickups (Basic) and $119 for unlimited pickups and items (Pro). Packaging add-ons are small $3, medium $5, and large $8.
Do I need to box my returns before pickup?+
No. We accept returns boxed or unboxed. If you need packaging, we can box items for you using our add-on packaging (small $3, medium $5, large $8).
Do I need to print my own return or shipping label?+
Label printing is included with returns pickup. For shipping drop-off, your package should be pre-labeled and ready to ship.
Do I need to be home for pickup?+
No. You can leave items outside your door at the scheduled time — there's no need to be home. Just let us know any placement instructions when booking.
Which carriers can you drop off at?+
We drop off at USPS, UPS, and FedEx locations across Henderson. We'll take your package to whichever carrier your label requires.
Is drop-off really same-day?+
Yes. Packages picked up during your scheduled window are dropped off at the carrier the same day, and we send tracking confirmation once it's done.
What is the two-way package delivery service?+
Our two-way service retrieves packages on your behalf — for example, a held delivery at a carrier location — and delivers them straight to your door. We can also deliver outgoing packages.
What kinds of errands can you run?+
Common errands include dry cleaning pickup and drop-off, donation drop-offs, and other simple local stops. For anything custom, describe the task when booking and we'll confirm whether we can handle it.
How do I cancel or reschedule a pickup?+
You can cancel or reschedule free of charge up to 2 hours before your scheduled window. See our cancellation policy for full details.
How do I get proof my return or package was dropped off?+
Once your return or package is dropped off at the retailer or carrier, we send a drop-off receipt and tracking confirmation by SMS or email.
How do I contact Reverse It?+
Email us at reverseitnv@gmail.com or call (702) 592-2194. You can also use the chat bubble on this site and our Henderson team will reply shortly.
Still have a question?
Our Henderson team replies fast. Reach out and we'll get you sorted.